CACR  - Custom Annoyance Call Routing:

If your agency is receiving nuisance calls, INdigital’s CACR service gives you control over the problem. Nuisance, harassing and threatening calls can come from children or adults, and are an abuse of the 9-1-1 system.

Tracking down these types of calls are often not cost effective - and more important – nuisance calls can delay a dispatcher in responding to legitimate emergencies.

With CACR, the PSAP can request that nuisance calls are sent to a specific destination or to a custom recorded announcement. You can send calls to a specific number or call taker in your agency or other delivery point.

This service is still in the development stage, and the FCC has not issued a clarifying order regarding nuisance 911 calls. This service is offered pending regulatory approval and is currently available only from limited wireless carriers.

Learn more about CACR service through our whitepaper, located here